Shopify really needs to address this issue. This seems to be a widespread issue affecting many who are Shopify store owners. I myself have submitted a ticket which I am told has been escalated. I signed up for a Shopify trial on 15, November, 2025. Since that date I have had the infuriating red banner that states that payments are paused.
There is no explanation as to why. I have contacted Shopify’s onboarding support and they stated that the Shopify payments freeze is out of the scope of what they are qualified and equipped to assist me with. I have submitted a ticket which I am told has been escalated. Yet there has been no follow up and no response to my repeated inquiries regarding said ticket.
I have not even begun to set up my Shopify storefront because I need this issue to be resolved before I can proceed with building and launching my Shopify storefront.
Having Googled this issue I see that I am NOT alone. This seems to be a widespread issue.
What is Shopify doing to address this?