Hello how can I change my processor to stripe?
Topic summary
Merchants are experiencing widespread payout holds on Shopify Payments, often without clear explanation or timely resolution. The pattern typically follows:
Common Experience:
- Payouts placed on hold, sometimes just before scheduled disbursement
- Requests for document verification (proof of address, business registration, inventory)
- Minimal or no email communication from Shopify
- Support responses limited to “standard review” with no timeline
- Holds lasting weeks to months, with some funds frozen for the maximum 120 days
Reported Outcomes:
- Some stores terminated entirely after document submission
- Amounts ranging from thousands to $35K+ held indefinitely
- One user (Hutsan10) reported successful resolution after 2 weeks
- Multiple merchants report store closures with 120-day fund holds
- Several users considering or switching to alternative platforms (Stripe, Square)
Key Frustrations:
- Affects both new and long-term customers (10+ year accounts)
- Support provides generic responses without account-specific details
- No direct phone contact available for urgent cases
- Merchants unable to fulfill orders or pay suppliers
- Some users cite potential violations of EFTA and Regulation E
Staff Response:
Shopify community moderator (Imogen_1) consistently directs users to authenticated support channels, acknowledges higher-than-normal ticket volumes, and cannot discuss account specifics due to authentication limitations. Resolution timeframe remains unclear for most cases.
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