Shopify Payments Payout On Hold

Suddenly i saw the bellow notice in my payouts page. Without any informs and emails.

I have contact shopify advisors for 7 times, they always told me to wait, i have been waiting for 17 days, no one contact me. I feel so sad about this problem and the atitude of the shopify team. I hope some one can see this and find a way to help me.

Payouts from Shopify Payments are on hold

Holds are account-specific due to reasons like verification, incorrect banking details, or product eligibility

My payouts is on hold, My ticket is 52277584, pls help!