I had two stores, one created by accident. One the one created by accident, I was able to verify my identity, going through uploading information and taking a selfie, etc. But after I realized I had a second subscription, I closed that store.
On the store I wanted to keep open, I had the same request to verify identity. For the life of me I cannot get the same, ‘Verify Identity’ button to work. When I click it nothing happens except for a brief spinning wheel or the browser refreshing and nothing moving me to the next screen.
I have tried on different browsers, tried in incognito tabs, cleared cache, cleared data, cleared password, cleared cookies, etc. Nothing seems to work? I don’t want to loose all the work I put in to my existing store.
My Payout account is verified, just not the Shopify Payments.
Can someone please assist?
I’ve done all this as well:
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Use a different browser or device to attempt the verification process.
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Disable any browser extensions like VPNs or ad blockers that might interfere.
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Ensure your device’s camera permissions are enabled and accessible.
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Try clearing your browser cache again or use incognito/private browsing mode.
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If the issue persists, you can manually upload your identity documents in your Shopify admin under Settings > Payments > Update details.
I don’t see a manual way to verify my identity in the Payments section.
Thanks,
Rolando