All requested documents were uploaded and confirmed as valid by Shopify Support more than 7 business days ago.
The case has been escalated multiple times to the Payments/Risk team. We were told twice that payouts would be re-enabled within 24 hours, but payouts are still paused and no action is shown in the admin.
This is impacting business operations.
Is there any remaining internal review, or can a Shopify moderator help escalate this case and provide a concrete ETA for re-enabling payouts?
We’ve completed a legal ownership change of our GmbH. All requested documents were uploaded and confirmed as valid by Shopify Support over 7 business days ago. The case has been escalated multiple times, and we were twice told payouts would be re-enabled within 24 hours, but payouts remain paused with no admin updates.Can a Shopify moderator confirm whether any internal Payments/Risk review is still pending and help escalate this to provide a clear ETA for re-enabling payouts? This is significantly impacting our business operations.
Hi Shopify team,
just to clarify: the issue is not resolved yet.
Payouts are still paused and no Shopify moderator has reviewed this case so far.
Could a Shopify staff member please take a look?
Thank you.