I open my store in March, I activate Shopify payments and they close my account, I send the documents and two weeks later they open the store again but without being able to use Shopify Payments, they keep checking, the months go by, at the end of June I ask why Shopify payments is still under review, they tell me to be patient and then, last week, they sent me an email that they have enabled it again to receive payments. Now that I receive two payments, they are pending without being processed. I already contacted assistance and nothing, they keep checking and I have to be patient… incredible to work this way, I don’t know what to do anymore.
Topic summary
Main issue: A merchant’s Shopify Payments has been in prolonged review. After opening the store in March, the account was closed, later reopened without Shopify Payments. Months later it was re-enabled, but two recent payments remain pending and unprocessed. Support has repeatedly advised patience, leaving the merchant unsure how to proceed.
Support response: Community moderators cannot access account-specific details. They direct the merchant to the Shopify Help Center to log in and start a live chat support request for assistance with Shopify Payments and payouts.
Actions/next steps:
- Use the Shopify Help Center link to initiate live chat while logged in.
- Continue the inquiry there for account-specific review and payout status.
Status: Unresolved and ongoing. No concrete timeline or resolution provided within the discussion.
Hey, @alderos .
Thanks for reaching out and posting this question.
It’s important to note that we’re unable to provide account-specific support as we’re unable to access merchant accounts on the Shopify Community. However, if you need further assistance with your Shopify Payments account or payouts, then we’d be happy to continue assisting you through live chats. Simply visit the Shopify Help Center and login to your account to create a support request.
If you have any other questions on this topic, then don’t hesitate to let us know.