Hey, @alderos .
Thanks for reaching out and posting this question.
It’s important to note that we’re unable to provide account-specific support as we’re unable to access merchant accounts on the Shopify Community. However, if you need further assistance with your Shopify Payments account or payouts, then we’d be happy to continue assisting you through live chats. Simply visit the Shopify Help Center and login to your account to create a support request.
If you have any other questions on this topic, then don’t hesitate to let us know.