Hello.
This is a very time sensitive issue. Because we sell supplements that Stripe restricts (for unknown reasons) we are being asked to migrate from shopify payments and they are refusing to charge for us after 4/25. In theory, that’s fine, we are happy to switch to a new payment provider. BUT they are also refusing to give payment tokens for our thousands of subscribing customers. We have migrated off of authorize.net before with no issues and the payment tokens are given. They specifically say subscribers who use Shop Pay will need to submit their payment information, which is more than ten thousand of our active subscribers.
"the shop_pay_agreement tokens will no longer be available and the buyer will need to update their vaulted payment method. This is because all that Shopify vaults is a billing token (which is only valid for Shopify Payments). Shopify does not have the credit card. For Authorize.net these tokens are called “Authorize.net customer profiles”. "
It seems that this payment token vaulting was set up to make it impossible to migrate off of their processor but they are also asking us to migrate off of their processor. Subscriptions are the majoroty of our business and this will be detrimental to us if not resolved.
They are saying that the only solution is to lose all of our customers payment information and permissions and ask all customers to update their payment information. This would eliminate the majority of our subscribers and be a very poor customer experience for the ones that remain.
Asking for help from anyone - Shop pay, shopify payments, stripe, recharge or anyone who has found a solution to this problem. We are finding dead ends everywhere.