I’m looking for guidance regarding a Shopify Payments review.
My Shopify Payments account was placed on hold, and I have now submitted all requested documents through the proper Shopify support channels. I also received confirmation that the documents were received and that Shopify will be in touch if more information is needed.
My reference ticket ID is 4180f37d-ef1b-40d7-8af1-d6db9c7bb725.
However, my funds are still on hold, and I’m trying to understand what the best next step is. I have already followed up with Shopify Support and asked for confirmation that my case is linked to the correct Shopify Payments review team.
Has anyone experienced a similar situation after submitting all requested documents? If so, how long did the review usually take, and is there anything else I should do to help the process move forward?
I understand that reviews take time, but I want to make sure nothing is missing from my side.
Typical timelines are anywhere from 5 to 15 business days once docs are in, but it can stretch longer depending on which team is reviewing (Risk vs Compliance vs KYC) and current queue volume. There’s no real way to accelerate it from outside.
Quick heads up though, this is a public community forum, mostly merchants and partners. Shopify Payments and the Risk team don’t actively action requests from here, so posting alone won’t move it. What’s actually worked for people: reply directly inside your existing ticket (don’t open new ones, that resets your queue spot) every 3 to 4 business days asking for a status update. If nothing comes back after 10+ business days, ask explicitly for escalation to a Tier 2 / senior Risk specialist with your ticket ID. LinkedIn DMs to someone on the Shopify Trust or Payments team have also worked for stuck cases when normal channels stalled, keep it factual. Hope it gets sorted soon.
Best way to proceed with the resolution as per shopify support only. So keep patience, yes similar things happend to us we waited for 30 days and it got resolved