The last week, i received a money a payout on my bank account, the bank called “WISE”, i have a personal account with them, so they not accept money received by company, because it’s a personal account, and when they refunded the money, they send me a refund confirmation as PDF file.
The issue is, when i woke up yesterday, i see my store has been closed, when i contacted the support team, for sending me my money holding on my shopify payments balance, they not respond to my messages, so they scammed my money. The last step now, is going to the law, because i need this money to continue my business on another platform.
Sorry to hear you’re facing such a difficult situation with your store.
Could you confirm for me how you had been contacted about the status of your store, and how recently you had reached out to reply there?
It can take a number of days to hear back from our escalated teams due to their workload and their requirement to work via email only for security reasons.
As we’re not able to provide account support from here ourselves, you’d need to be reaching out to that team directly.
Do let me know about how you had been contacted and how recently you replied there so we can ensure your case is seen in the order it was escalated!
the store has been closed on 11/07/2022, i contacted the team all days, but they not respond to my emails.
I have 2 issues, the first issue is the payout refunded from the bank, i wanna to see if the money has been added to the balance " I Have the return confirmation from the bank". The second issue is the money on the shopify payments balance, i wanna you to send me my money, because i will switch my business to another platform. So, where is the money ? I did not receive anything on my bank account. If you will not sending me my money, i will go to the law.
the store has been closed on 11/07/2022, i contacted the team all days, but they not respond to my emails.
I have 2 issues, the first issue is the payout refunded from the bank, i wanna to see if the money has been added to the balance " I Have the return confirmation from the bank". The second issue is the money on the shopify payments balance, i wanna you to send me my money, because i will switch my business to another platform. So, where is the money ? I did not receive anything on my bank account. If you will not sending me my money, i will go to the law.