Hi there @Sunshine8 . I competely understand the urgency of your situation and why you’d like this to be resolved as soon as possible.
If you’ve already spoken with our support team and they’ve asked you to wait for an email from the Risk Operations team, this is really the best way to get this resolved. They are the team who will be able to best help you and if you have an open ticket with them I can assure you they are working on it as quickly as they can. We try our best to respond as fast as possible. That being said, depending on the situation it can take some time.
If you’d like to make sure your ticket is still being worked on I would recommend reaching out to our support team again through this page. They would be able to check in on this and inform you of any available next steps.