They are stealing everybody money now.
Topic summary
Main issue: A merchant’s Shopify Payments was blocked on Aug 15 shortly after launching their store in early August. Shopify requested documents; the merchant submitted them but remains unable to use Shopify Payments 12 days later.
Support interactions: The merchant contacted support around 10 times. Each response stated the ticket was “escalated,” and support would not provide an estimated timeline for resolution.
Context provided: The merchant notes all orders were fulfilled and include tracking numbers, questioning the basis for the block.
Other perspectives: Another participant alleges Shopify is “stealing everybody money,” reflecting frustration but providing no evidence or specifics.
Status and outcomes: No resolution, decisions, or timelines were given. Key open questions: why the account was blocked, when (or if) Shopify Payments will be reinstated, and what the interim path is for processing payments.