Dear Shopify Community Team,
I’m experiencing a delay with my Shopify Payments validation. The popup message “Information required: Update some information about your business to continue using Shopify Payments” keeps appearing. When I click on it, I can see that all the information is updated.
I have been waiting for almost 20 days now. A 3 week ago, I filed a support Many tickets, but have not received a response yet. I really need to get verified as soon as possible.
Is there something I can do in my account to resolve this, or is there an issue on your end?
Ticket number : 52112142
Hi Estiloo,
I carefully read your comment. In my opinion, it’s unacceptable to wait around for weeks just to get a response about funds that should have settled in your bank within 24 to 48 hours. Unfortunately, you cannot control Shopify’s policy but you do have decision-making power. Here’s how to fix the problem.
Alternative Solutions
- Quickly implement an alternative payment processor while waiting for Shopify to resolve the problem. The cost/investment is $0.00.
- I strongly recommend switching to a Shopify-approved “Third Party Payment Processor” as soon as possible.
- Visit my profile. I’m an authorized ISO/agent represent four rock solid payment processors. None of them hold on to your money. If you make a sell today, funds settle into your bank account within 24 hours or the next business day.
Visit my profile. You’ll see that I’ve been a Shopify-approved partner for 8 years, delivered over 1000+ accepted solutions to website owners, and proudly earned over 250 five-star “likes/customer satisfaction reviews.”
We have your website connected to solid payment processing in one day.
All the best,
Kevin James
kevin@kjproweb.com