We were disqualified from using Shopify Payments after 1.5 years due to a lack of “physical presence in the US.” We had to switch to Stripe.
Regardless of the reasoning, our vital Payouts are still on hold. Support agent assured us it’s in transit but the estimated time has passed and the funds are still on hold.
In the past, when funds were in transit, it had always appeared as “in transit.” But we can only see a “pending” label now, and we are skeptical about it being in transit in the first place.
Despite multiple follow ups, the support agent is no longer responding to our emails. It’s very frustrating.
We are a small business and the funds have been on hold for 1.5+ months. This held up is causing cash flow issues and we are struggling to process new orders.
What are my options here?
I’m in the same boat. My payouts have been on hold and “pending” since July. No one can explain it to me. I never got a notification that I wass on hold or anything. I have 2 step verification on and I have fulfilled most of my orders. I will be reaching out to individual customers to pay me through venmo or paypal and canceling the thousands of dollars of orders from last month. I think that this is happening becuase Shopify is failing and they need higher balance to look like a more valuable company than they are. When I started my store 7 years ago, you could talk to support people, not just chat. They had a good BBB reputation. Now I see that they are rated horribly and I can see why. I have sold hundreds of thousands of dollars on my Etsy store and they have their own issues but they’ve never withheld my money for a month and a half with no clear explaination as to why…
I wasn’t notified either! Strange, given how Shopify never missed a chance to bombard us with Shopify Capital emails and the like. They have enough resources to try and rip us off, but never enough to support us.
Did they lie about releasing your funds as well?
I am not sure our customers would welcome the inconvenience if we reached out to them and request a payment again. I have already started looking for Shopify alternatives. We are wasting business resources on manufactured problems, despite dumping month after month on subscription and fees. It’s not worth it anymore.