I’m facing an issue for the last 17 days with shopify & payu (payment gateway) integration which is precluding the payu onboarding process. Despite seeking help from shopify help center as well as payu customer support, the issue is still pending for resolution. I’m unable to launch my store due to this issue, Can someone help me on this please?
Hey @7993117319
Honestly, this forum can’t move a PayU onboarding issue, it’s mostly merchants and partners, and the blocker here sits on PayU’s side, not Shopify’s, so neither Shopify support nor anyone here can really action it. The team that owns it is PayU’s merchant integration team, so push them directly with your merchant ID and the exact step or error it’s failing at, and specifically ask whether your PayU account type supports the Shopify plugin, since a common cause is the account being on a PayU product that isn’t enabled for Shopify. It would also help anyone here if you posted the actual error message or where exactly onboarding stops, because “integration issue” on its own is too vague to diagnose.
Best,
Moeed