After just spending 2 hours or more trying to resolve a billing issue I completely AGREE with you. I am beyond FRUSTRATED with Shopify and you are right that they TAKE AWAY services but INCREASE FEES and it’s wrong!!! When you are on chat it seems like these representatives are helping multiple people at the same time because it takes them forever to respond and they also ask questions that do not pertain as if delaying the conversation longer than needed. It’s either that or a language barrier. Either way it is horrible customer service and something they need to correct SOON!!!
1 Like