Hi Shopify Community team,
One of our seller using shopflo for checkout and payment modules, We are trying to capture
checkout_completed(standard event) through shopify web pixels . the events which are not triggering for checkout,editing buyer information, payment completion and order completion through shopflo.
We would greatly appreciate your assistance in resolving this issue and capturing these events. Thank you in advance for your support!
I am having the same issue. the documentation for this event says that the event is “available” on the Order Status and Checkout pages. Does that mean we need to implement code that triggers the purchase event, or should we expect Shopify to fire this event automatically the same way it does for cart_viewed or product_viewed?
HI @AllAwareTommy
Yes its fine if the checkout_completed event not working when buyers completing their checkout and payment through third-party apps like shopflo
Do you happen to know why the checkout_completed event doesn’t fire in some cases?
Hi, in my opinion the issue is not solved yet, please, provide a solution for the problem.
No triggering when using third party checkout system