Shopify POS: Close register - cash tracking

Retail & Point of Sale
1

Hi everyone,

we are having two open cash tracking sessions on two POS devices:

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One of those has technically cash in it:

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However, these registers do not exist. We don’t have access to them and cannot close them. Is there any way that Shopify can close them manually?

We also have another register that we dont have anymore, where after closing the cash tracking the cash was “left” in the register:

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However, we don’t have this tablet anymore either. Is there any way to reset the amount left in the drawer? Or if not, what solution do you suggest?

Any input is greatly appreciated.

2

Hello,

I am running into a similar issue. 2 stores are currently facing this issue but only one is due to a non-hardware related cause. These sessions were previously open and could not be closed out.

I reached out to Shopify support and they confirmed this was an active issue but there was no solution at this time and my case would be added as an example to the POS developers. Just wanted to throw this out on the thread for anyone currently looking too.

3

Same exact issue. 2 registers that never got closed and they still have a cash balance in them. Need to zero them out and close them out - causing issues on our cash tracking and management. Please fix Shopify.

4

Hello @Shopify_77 is there an update on this? We are also experiencing this issues and it’s causing discrepancies when trying to track our POS cash expected amounts. We need the ability to close and zero old tracking sessions from the Shopify Admin Dashboard. Please can we have an update ASAP.

5

Same issue here the iPad broke now the cash tracking session is stuck open since May 2020…

6

I just got notified about this thread today. There is an unofficial solution that they may not recommend.

I reached out to Shopify about it a couple of times after (in which they were able to close them out) because one of our teams was on us about getting it closed. Shopify Support does have the ability to manually close out registers on their end. It may not be most recommended by them to have a bunch of users asking, but if you really need it closed, they are able to do it.