Shopify POS Go 2179 Disabled. Please recycle

Retail & Point of Sale

Topic summary

A Shopify POS Go 2179 device suddenly displayed a “disabled, please recycle” message, leaving the store unable to process in-person payments. The device had only been in use since summer 2024—approximately six months.

Resolution:

  • Support confirmed a battery defect that could cause swelling
  • All affected units are being proactively disabled and replaced at no charge
  • A replacement device has been ordered

Communication issue:
Shopify reportedly sent warning emails within recent weeks, but the merchant did not receive or locate them. The abrupt disabling caught the store off-guard, creating temporary payment processing disruption.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

A message has come up this afternoon (UK) on our POS Go 2179 stating that it has been disabled and for it to be recycled. We don’t seem to have had any warning on this? At the moment we have no ability for in store payments now - what is being done about this? We only received it Summer 2024. Barely over half a year for a POS device? It seems to be for sale on the website in the UK soon, unless this is an identical but different version.

Support page has been sitting waiting for an advisor for over half an hour.

2

This is solved. Apparently a fault with the battery in the unit that could potentially swell so they are all being disabled and replaced. Support replied and a replacement has been ordered at no charge. An email was sent within the last few weeks according to the helpdesk, but I do not know to what inbox.