Shopify POS not syncing to store name in Shopify admin

Shopify Discussion

Topic summary

POS (Point of Sale) receipts are printing with the generic name “My Store” even though Shopify Admin and the receipt preview show the correct store name. The POS app on the device displays the wrong name and won’t sync from Admin.

Tried without success: manual sync refresh, uninstall/reinstall of the POS app, and changing the store name in Admin.

Another participant reports experiencing the same issue.

Suggested fix (reported as working for one user on iPad):

  • Open iPad Settings > Shopify POS.
  • Enable “Reset account.”
  • Force close the Shopify POS app.
  • Reopen and log back into Shopify POS.

Status: A practical workaround is provided and confirmed by one user; original reporter has not confirmed if it resolves their case. Discussion appears open pending broader confirmation.

Summarized with AI on January 14. AI used: gpt-5.
1

Shopify admin shows that I have the correct store name, and the receipt preview shows the correct name as well, but it just prints “My Store” in practice.

I’ve determined this is because the app on the device I print it from shows store name as “My Store”, so I need to figure out how to sync the information from Shopify admin onto Shopify POS.

I’ve tried refreshing the synchronization, uninstalling and reinstalling, and changing the store name but none of them have worked. I’d appreciate any help.

1 Like
2

I have the same issue, @bcwaxers did you find a solution by any chance?

3

Hello, I was able to resolve the issue by following these steps:

  1. Access the iPad Settings.
  2. Scroll down and locate the Shopify POS App.
  3. Enable the Reset account option.
  4. Force close the POS App.
  5. Log back into the Shopify POS App.

I hope these instructions are helpful. Thank you! :slightly_smiling_face: