Since the August 2024 update we have had issues with our Shopify POS on our ipad. When we use our socket scanner to scan some items of stock it is saying “barcode not recognized” even though it is in our admin and our POSgo will scan it without problems. These are items that scanned fine before the update. Our tile we have to sell gift cards also is not working anymore since the update. We tap on it and it just has a bar going back and forth instead of going to variant screen. I have made sure all products are active in admin, we have force restarted the app and we have double checked the upc that don’t scan. Any advice would be appreciated. We just started with shopify and have brand new ipads that we run it on. We have also tried reconnecting the socket scanner. The issue is it’s only happening with some of our inventory. Any help is appreciated.
Hey, @VR2003 .
Thanks for reaching out and bringing this to our attention.
It’s important to note that we’re unable to provide account-specific support via the Shopify Community as we don’t have access to merchant accounts. However, we’d be happy to continue assisting you through live chats via the Shopify Help Center. That being said, you may also need to provide some examples so that our Technical team can take a closer look at the issue. You can also send a report from Shopify POS directly from your iPad as it may help our Technical team with the diagnostic process.
If you have any other questions on this topic, then don’t hesitate to let us know.