We use POS at trade shows where we sell products directly to end users. We often sell bundles, and have the bundles set up as a non-inventoried SKU which is a collection of inventoried items. The bundle SKU is ‘blacklisted’ at our 3PL partner, so that the only SKU’s that actually transmit over to them for fulfillment are the inventoried ones. When we take an order at the show, and the customer takes the bundle with them and pays with a credit card, the system works perfectly, and the order never transmits over to the warehouse at all because we do not select "ship to customer’ in the POS app. However, when a customer takes the bundle with them and pays cash, the order does transmit over to the warehouse as though it is to be fulfilled. Any ideas why the payment method would cause the transaction to be handled differently? The first two screen grabs below show an order that was paid by credit card, and the customer took the items with them so nothing needed to be shipped. The items were all marked fulfilled at POS.
The next two screen grabs show an order for the same item on the same day paid with cash that the customer took with them from the show. It shows the bundle SKU fulfilled but not the inventoried items, so this one transmitted over to our 3PL because it was showing as needing to be fulfilled. Any advice appreciated!
