Hi there - I have been using the Shopify POS system for the last 4 years and with the latest releases I’m at my wits end and I’m researching switching. I’m dumbfounded that simple things like managing the tiles is so archaic and why on earth does it take up 3/4 of the screen. My staff are telling me of the issues with the missing item count, which is important for us, because we sell so many small items in one purchase.
Updates like incoming purchase orders is ridiculously difficult, we can’t easily do reward systems in store with Shopify POS and Bluetooth scanners are the worst .
With the lack of support I’m researching switching our POS and wondered if anyone has ANY suggestions if they have jumped from the Shopify POS to something else. We also manage a busy online store, so it has to connect somehow. Ugh.
PLEASE get some stores who actually work the POS to give you feedback before you roll out changes. It’s SO frustrating.
I have at least 10 merchants that are using POS and we don’t have issues. Perhaps they don’t use the functions you use? I know they don’t use purchase orders, but as for rewards we have successfully integrated both Growave and Smile for rewards/loyalty with no usage problems. The POS has moved on immensely over the last few years. If you plan on remaining with Shopify for your online store then I would highly recommend not moving away from their POS. As much as you seem to find it frustrating, I can guarantee that using an alternative will cause you even more problems.
Thanks for the reply, but this doesn’t really address the issue I’m describing.
Saying that other merchants aren’t having issues isn’t particularly helpful without details on how they’re using the POS. I’m not asking whether Shopify POS works generally or whether loyalty apps integrate — I’m asking about specific POS-level workflows that don’t seem to be supported reliably.
In addition to the QR-based customer credit issue (where QR codes can resolve to a customer record but can’t reliably apply account-level store credit at checkout), we’re also running into ongoing POS limitations around tile management/customization and the missing item count, which is a real problem for us given the volume of small items per transaction.
These aren’t abstract complaints — they directly affect day-to-day in-store operations. What I’m trying to understand is whether these are known Shopify POS constraints, app/API limitations, or if there are concrete setups that actually solve for them.
If any of the merchants you’ve referenced are successfully using QR codes at POS to apply customer-specific credit (not points or coupons), and aren’t running into these operational issues, I’d genuinely appreciate details on that setup. Otherwise, I’m hoping to hear from others who’ve encountered the same limitations.
I understand your frusuating, I recommend ConnectPOS. Migrate from a POS to another need a lot of support because you have to setting and configure everythings again. ConnectPOS support team is very responsive and give such a great hand during migration. Their features and interface is easy to use for staffs, features can be customized, online to offline operation with inventory management is very smooth.
They have no hidden fee or nonsense updates, no mandatory processing so you can choose what you need without paying extra. They also good with integration. You can give them a try
The missing item count was a deliberate decision by Shopify. I saw it mentioned somewhere else in the forums. It’s just another example proving that Shopify as a company doesn’t actually understand Brick and Mortar retail. The POS screen is getting a redesign in a week. There is a post in here somewhere from Shopify with a demo of what the changes will look like. I don’t think the item count will be returning in that version though.
