Hello! and thank you in advance.
I have noticed an infinite product page refresh on two of my products (but just this one gray color variant of the product). The problem occures in Chrome and Safari also in incognito mode. Pages are:
https://www.thekarlinas.com/products/women-katlin-t-shirt?variant=41326215397569
https://www.thekarlinas.com/collections/men-t-shirts/products/men-ludde-t-shirt?variant=41326214971585
I have no idea where to start. And today is the lounch day.
I have tried to change the product page template to default or to other templates (where this issue do not appear), but this does not help.
Any help appreciated!
/Rita
1 Like
@RitaSh-fy
Welcome to Shopify Community.
It’s because of js issue,
Have you customized or added the code into you theme or you have used the third party apps?
We will help you to fix it.
Remove the extra code or unwanted code from your theme.
Let me know if you need any more help.
Thank you.
The thing is - yes we do have apps and some customization done, so I can’t just remove unwanted code or all .js because this would break things we need.
Can you kindly point to the scrip causing it - it would helpful
Thanks in advance!
/R.
@RitaSh-fy
for that i have to find out the script from whole files.
it’s time taking process you have to hire someone or us to fix out your issues.
Thank you.
1 Like
Hi @RitaSh-fy
There can be various reasons for page redirections. Below are some common issues that might be in your case -
- Clear cookies on the redirecting website.
- Clear your browser cache.
- Evaluate your third-party services and plugins.
- Check all your apps.
- Check all the javascript files.
It is difficult to tell the exact reason and solution. If your issue remains unresolved, then feel free to drop us a message and one of our experts will assist you throughout.
Hope it helps!
Thank You,
Team CedCommerce.