Hi!
Using RIDE 12.0 when using a video as a product image, it loads a low resolution thumbnail despite a high resolution one being uploaded to shopify…
Anyone have any idea on how we can fix?
Hi @Brian_123 ,
This is Theodore from PageFly - Shopify Page Builder App.
Perhaps during the upload process, your video is automatically compressed by Shopify. You can contact Shopify support for assistance with this
I’ll be so happy if my suggestion can help to solve your problem. If you have any further questions, please feel free to tell me.
Best regards,
Theodore | PageFly
We’ve already uploaded a separate thumbnail that’s the correct resolution and 800kb