I have the same problem. All my products say they are synched to Facebook and Instagram and I doubled checked in Shopify. Those I’m trying to link to in instragram say they are synched with correct box ticked but they won’t show on Instagram. It’s been a few days now and it’s causing me problems. No advice online has helped so far.
Topic summary
Main issue: Shopify product/page updates are not appearing on Instagram, and some Shopify pages themselves display outdated content.
Key symptoms reported:
- Instagram links open an old Shopify shipping page despite the page being edited and saved.
- Deleted products still appear as tag options; new products do not show up to tag.
- Price changes in Shopify are not updating on Instagram and Facebook.
- Products show as “synced” in Shopify for Facebook/Instagram but do not appear on Instagram after days.
Suggested causes/steps:
- Facebook catalogue sync (the product feed Instagram Shopping uses) may be failing; use Facebook Help Center guides to troubleshoot and manually add products to the Instagram catalogue when missing.
- Potential browser caching: closing Shopify and clearing browsing history makes updated pages appear, though this is not a practical fix for end users.
- One user suspected the issue is within Shopify when the live site showed old text despite saved edits.
Latest status:
- As of 2024, users still report issues, including possible conflicts with add-on apps (two Instafeed apps installed). No confirmed resolution or official fix was posted.
Open questions:
- Reliable method to force catalogue re-sync and ensure Shopify edits propagate to Instagram.
- Whether specific apps impact syncing behavior.