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Topic summary
Products fail to sync from Shopify to TikTok Shop; the TikTok sales channel in Shopify frequently returns an “Internal error,” and syncing stalls for hours. Initial setup completes without errors, but products (including those with variants) never appear in TikTok Shop.
Steps tried and outcomes:
- Clearing cache/history: no change.
- Switching browsers: one user progressed further in Safari but still hit “Internal error.”
Multiple participants report the same symptoms. Screenshots are central to the thread, showing the TikTok channel’s sync screen and the internal error state.
Support and workarounds:
- One user says TikTok (TT) support did not help.
- Workarounds mentioned include using a third‑party app (eBooster for TikTok Shop) to sync successfully, and a separate promotional post suggesting an alternative commerce platform (SUKHIBA). These are not official fixes.
Status: No confirmed solution or official acknowledgement. The issue remains open, with the key question of why syncing fails still unanswered.