Hello, I can’t click though to my products, they just don’t load.
This is a new issue. Can someone please help.
link is louloushop.com.au and the password is rtaiyu
Topic summary
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Issue: Merchant reported they couldn’t click through to products; pages seemed not to load. Context provided: new issue on Shopify store (louloushop.com.au).
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Investigation: A responder verified that clicking a homepage product image (e.g., “wavy-set”) correctly navigated to the product URL, suggesting navigation worked but content was missing.
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Likely cause: The product information section on the product template was disabled in Shopify’s visual theme editor (theme customization interface).
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Guidance: Re-enable the relevant product section via the theme editor; a Shopify help link on customizing themes was provided.
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Outcome: Merchant re-enabled the section and confirmed the fix, acknowledging they had inadvertently turned it off.
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Status: Resolved; no further actions or disagreements. No media or code snippets were central to the resolution.
Hi @LouLouShop_24 going from the homepage clicking the image for wavy-set goes to the product url for wavy-set as expected.
If what you mean is no product information is showing make sure the section is enabled in the visual theme editor.
https://help.shopify.com/en/manual/online-store/themes/customizing-themes/edit
Beyond that if you need theme repair services then contact me.
Contact info in forum signature.
ALWAYS please provide context, examples: store url, theme name, post url(s) , or any further detail in ALL correspondence.
Thank you! that fixed it - I don’t know how I turned that off!
Cheers!