Shopify proof of inventory verification

Shopify Discussion
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Topic summary

A Shopify merchant received an account verification email requiring multiple documents by March 3, 2025, including government ID, proof of address, business documentation, proof of inventory (supplier invoices), and shipping information. Shopify has temporarily paused their Payments payouts pending submission.

Key challenges:

  • This is their first order, which is a custom production order requiring 15-20 days to fulfill
  • No valid tracking information exists yet (customer is aware and has accepted the timeline)
  • Uncertainty about what qualifies as acceptable “proof of inventory” documentation

Current status:

  • Account remains active but payouts are frozen
  • Deadline: March 3, 2025
  • One response suggests submitting purchase confirmation emails received from suppliers as proof of inventory

The merchant is seeking guidance on whether this is standard Shopify verification procedure and what documentation formats are acceptable, particularly for inventory proof.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

Hey everyone,

I just received an email from Shopify with the subject “Action required on your Shopify Account.” They’re asking for a bunch of documents, including:

  • Two pieces of government-issued photo ID
  • Proof of address (utility bill, lease, or insurance)
  • Proof of business association (business license, tax filing, etc.)
  • Proof of inventory (invoices from suppliers)
  • Shipping information (tracking numbers or post office receipts)
  • Social media links related to my business

They’ve also temporarily paused my Shopify Payments payouts until I provide the documents, and they’re saying my account could be disabled if I don’t submit everything by March 3, 2025.

The issue is, this is my first order, and I don’t have valid tracking information yet. The order is a production order that takes 15 to 20 days, and the customer is fully aware of this and has accepted the timeline.

Also, regarding proof of inventory, how exactly should this be formatted? Does it need to be a professional invoice from a supplier, or would something else work?

Has anyone else dealt with this? Is this a standard verification process, or should I be worried? Any advice would be really helpful!

Thanks in advance!

2

when you purchased it I’m sure you got an email. send then that