SHOPIFY PUT MY PAYMENTS ON HOLD AND TAKING FOREVER TO RESPOND

Shopify Discussion
1

Subject: Shopify Payment Hold and Lack of Response – Concerned About Business Operations

Hi Everyone,

I’m reaching out here because I’m feeling extremely frustrated and concerned about my experience with Shopify Payments. Recently, Shopify placed a hold on my payouts due to what they flagged as “high-risk orders.”

I hosted a private New Year’s event where customers flew in from across the country, which may have triggered their system. I immediately responded to their inquiry explaining the situation, assuring them this was a one-time event, and that I’ll take proper steps to handle any high-risk payments moving forward.

However, despite my efforts to provide context and comply with their requests, Shopify has not responded in a timely manner to resolve this issue. This delay has me feeling uneasy about continuing to do business through their platform.

Has anyone else experienced this? If so, how long did it take to get this kind of issue resolved? Any advice on how to escalate the situation would be greatly appreciated.

Thanks in advance!

2

Have the same problem, my payouts are on hold for since 3 weeks. When I contact the chat they always say the same thing " need to be escalated " need to prioritize" “need to put as urgent”… They are useless but I keep contacting them every SINGLE day.

My friend has the same issue, since one month no news. As you and me.

Let me know if you get a reply from the Risk Support Team

Good luck!