I have settuped shopify payments more than 3 weeks ago, 16 days ago when i wanted to do a test order on my site i find out shopify has put my Chamber of Commerce name on the payments page of ideal (dutch payment platform)
the morning after 22 juli i contacted shopify about it in the live chat, first i got suggested to change some settings did changed nothing, hours later i contacted them again they said they can not do annything for be but escalte the ticket to the payments team and i would get an email in12 hours i said oke pls fix it fast.
the next day still no email i went in the live chat again other person in the livechat told me my ‘‘ticket’’ was closed and not even escalated to the live chat.
now again hours in the live chat explaining everything this person told me he would escalte my ticket and i would get an email in 12 hours…
next day same thing nothing happened went in the live chat again explaining everything etc etc
now i am 15 days later and still shopify wont help me nobody can do anything for me the ticket is at the payment team but they are taking 15 … days to fix their fault and wont help me…
some one got a fix or know how i can contact the payments team or a higher up because this is ridicelous
waiting 15 days to even get a reply from the payments team is to much to ask to fix their fault they dont want to fix.
does someone got an email or way how i can contact a higher up so i can fix this problem because i cant sell on my site this way