Shopify Rep just gave me someone else's account info

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Topic summary

A user reported a serious privacy breach during a Shopify support interaction. After struggling to connect through Shopify’s customer service system, a support representative mistakenly sent them another customer’s bank account information—likely while handling multiple conversations simultaneously. The user shared a screenshot (with sensitive details redacted) as evidence.

Recommended Actions:

  • Report the incident immediately through Shopify’s Help Center (help.shopify.com)
  • Request escalation to higher-level support
  • Document everything with timestamps and screenshots
  • Demand confirmation that Shopify will take corrective action

Status: The issue remains unresolved and requires urgent attention from Shopify to address this security protocol violation and protect affected accounts.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

I was online with shopify help (after hours of looping and trying to connect with their piss poor customer service/AI platform)

Then the rep, assumingly helping multiple people at one time sent me someone else’s bank account info…

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I deleted the bank for this post…

…Keep it classy Shopify!

1 Like
2

Hi @Shoopify-Sucks

This situation should be reported to Shopify immediately, as it violates privacy and security protocols.

1-Contact Shopify Support Directly:

2-Document the Incident:

  • Save screenshots (with sensitive information redacted) for evidence.
  • Provide timestamps and details about your conversation.

3-Request Confirmation:

  • Ensure Shopify acknowledges the error and takes corrective actions to secure your account and others.

If you have other questions, feel free to ask me.

Best regards,
Daisy