Hello Shopify,
As I have to verify my identity I have uploaded clearly readable documents serval times, but I’m getting emails every other day to verify my identity by May 25, 2023, and my payouts are also on hold. How I can stop getting these emails and contact a human person to manually verify my identity.
Looking forward to your reply.
Have a nice day.
Regards,
Syed
Hey, [email removed]Syedvkax! Welcome to Shopify Community!
We’re not able to provide account-specific support via the Shopify Community at this time so our support team will need to assist you with this concern. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
After visiting the link and logging in, you’ll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you’ll be able to find the options for support below the help docs that are presented to you.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!
Thank you, @Summer , for the prompt response and for directing me to the Shopify support team. I reached out to them as per your suggestion, and they were able to assist me with resolving the issue. I appreciate your help and guidance. Thank you again!