Yes I had this issue on June 1st as well. Was my first sale of the day at a market. The checkout said payment declined and that there was an issue with Shopify. If I backed out of the checkout it said it would refund customer. (Which is really confusing!)
We tried mom’s card twice and daughter’s card once. Mom was charged twice as pending cc transactions and daughter was charged a pending transaction once. I never got their cards to work to make an actual order with cc on pos. I just took cash. So I don’t have an order number with an actual transaction.
I’m really hoping they actually are refunded!
I updated POS night before to latest version and I use the white chip and swipe card reader. We only tried the chip dip and not the swipe.
Any further actions I need to do to help make sure customers get their refunds?