If we don’t use POS then what is the solution?
Topic summary
Credit card payments are being declined on Shopify POS (point-of-sale) with tap/chip readers (contactless tap and EMV chip), starting last night/June 1. Some declines resolve on a second attempt; tap fails more often, while inserting the chip can work.
Impact reported:
- Failed transactions and confusing “Shopify issue” decline messages at checkout.
- Pending/double charges on customers’ cards even when no successful POS order exists or only one success shows in the merchant portal.
- Uncertainty about refunds when backing out of checkout.
Shopify status and guidance:
- Issue acknowledged; investigation in progress (no resolution yet).
- Workaround: update POS app to v9.10.0; then reset/restart the app.
- iOS: Settings > Shopify POS > App Settings > toggle “Reset Account” on.
- Android: Settings > Apps > Shopify POS > Force Quit.
- Log back in and retry.
- For double charges or refund confirmation, contact Support via the POS app’s Support tab or the Help Center.
Open questions:
- Confirmation and timing of refunds for pending/duplicate charges.
- Whether Shopify will coordinate reversals with banks/processors.
Note: One off-topic suggestion to use an external card provider was mentioned; not an official solution.