Is anyone else having an issue with the tap & chip reader declining cc payments. I keep getting a message that shopify is having a problem and credit card was declined. Started last night and happening with every cc transaction so far today.

Hi there, @jsncoffman . Thanks for taking the time to reach out to the Shopify Community Forums with your POS transaction situation here. My name is Imogen. It’s good to meet you! Our Team is aware of an issue that appears to be impacting certain POS transactions, and causing them to decline during…

Yes! We are in Langley, Washington (Whidbey Island) and every credit card is being declined on the first try, but then works the second time.

Hi there, @wlg . Thanks for following up on this thread! Have you had the chance to action the steps that I’ve outlined in my post above? Please give those steps a try, and let me know if you find any success with being able to process transactions afterwards.

We had 3 card transactions fail at our market yesterday (1 June, USA) & 1 of those customers contacted us to say she was double-billed by Shopify. I verified the app & POS are up-to-date. Seemed to only happen with tap payments because inserting the same card worked. 2 were different credit card is…

Hi, @Bathena . For more help with this please contact our support team through the Help Center here . We would need to see more information about this charge to help further. While we can’t see your account information here over the Shopify Community, we can review this with you in more detail if you…

Yes I had this issue on June 1st as well. Was my first sale of the day at a market. The checkout said payment declined and that there was an issue with Shopify. If I backed out of the checkout it said it would refund customer. (Which is really confusing!) We tried mom’s card twice and daughter’s ca…

I sell online service but I don’t use POS so no any card is accepted at my store what is the solution? please help me

I’ve had similar issues with the tap & chip reader declining credit card payments. It’s frustrating, especially when you’re trying to process transactions smoothly. The problem started for me last night as well, and it’s been consistent with every credit card transaction today. On a related note, I…

Shopify repeatedly declining credit card payments at POS

Payments + Shipping & Fulfilment

jacsonpitter16 June 7, 2024, 11:37am 9

If we don’t use POS then what is the solution?

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Shopify repeatedly declining credit card payments at POS

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