Hello everyone,
I have noticed that several reviews have been removed from my app listings, even though those merchants are still actively using the apps.
It is unclear why these genuine reviews were removed. Shopify should provide more transparency about the new review policy, including the specific reasons reviews are deleted and how developers can appeal incorrect removals.
Has anyone else experienced the same issue?
I’ve noticed more developers mentioning this recently. If reviews are being removed while the merchant is still actively using the app, it definitely creates uncertainty for developers trying to build social proof. Even if Shopify has good reasons for removing certain reviews, publishing clearer guidelines or a review history would help developers understand what happened instead of having to guess.
Use the actual developer forums for this to join an existing thread or just plain get way better results with this type of stuff.
/smh