Shopify sales channel app cannot request read_orders scope

Shopify Apps
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Hi, I am Rohan
Our sales channel app got approved a few days ago, but I’m unable to access our merchant’s orders.
I have confirmed with the Shopify partner support that read_only_own_orders is approved for our channel.

I have tried all the following combinations of access scope requests in the shopify.app.toml file
Combinations:

  1. read_orders
  2. read_marketplace_orders
  3. Both 1 and 2
    The process was uninstalling and then re-installing to verify.

But my production app fails to request order permission during the merchant’s app installation.
All the other scopes, permissions, and API requests work perfectly fine except orders
This app was created using Shopify CLI boilerplate for node js