My Shopify account says I have no store however my website is up and fully functional. My customers have been making purchases and no monies are in my bank account? Shopify customer support chat continues to say select what we need help with (Shopify Admin) and when we do it reroutes us back to the same question we have been trying to get a representative for countless hours now and as usual the support is not there. It Is shocking how this platform continues to do business and not support paying customers! I’m losing money everyday on an issue that could quite possibly be resolved.
Topic summary
Users report a critical issue where their Shopify accounts display “no store” despite their websites being live and processing customer orders.
Key Problems:
- Store appears missing in Shopify admin panel
- Customer payments are being processed but funds aren’t reaching sellers’ bank accounts
- Support chat system is stuck in a loop, repeatedly asking users to select help topics without connecting them to representatives
Current Status:
- Multiple users experiencing identical issues
- One user continues paying monthly fees despite having no accessible website
- A Shopify representative provided a direct support link for authentication and suggested investigating payment gateway settings (specifically whether Shopify Payments is being used)
Unresolved:
The core technical issue remains unaddressed, with affected merchants losing revenue daily while unable to access proper support channels.
Hi @Sistersusa ,
Thanks for reaching out to the Community. I’m sorry to hear that you’re having some troubles connecting with us. To begin a live chat, you can follow this link. From here, our support team will be able to get you authenticated and investigate further. As for receiving payouts, are you able to share a bit more information on what payment gateway is being used? For example, are you using Shopify Payments?
I look forward to your reply.
I’m having the same exact issue and can talk to no one and pay every month but have no website.