As of today, the Search and Discovery app will not load. Shows the title, but nothing else, and menu not expanded. Computer fan starts to get loud indicating that it’s attempting to do a lot of processing. Rest of interface never loads. Firefox flashes up the page is slowing browsing’ notification, inviting me to stop the page.
I have a few filters configured, but have otherwise not used this app very much.
Anyone else have this?
Hello @dartacus,
You are facing an issue with the Search & Discovery app: it is not loading properly, and your browser is slow. First, please use the latest version of Google Chrome or Microsoft Edge, as this issue is often caused by browser compatibility.
Please clear your browser cache and cookies, and disable all extensions (especially ad blockers or privacy tools). You should also try opening the app in an incognito/private window to rule out any browser conflicts.
If the issue persists, please reduce or temporarily remove any heavy filters or metafield configurations in the Search & Discovery app, as complex setups can sometimes cause loading issues. You may also try uninstalling and reinstalling the app from your Shopify admin.
Thanks!
I am also having this issue. I’ve tried on multiple different browsers and devices. All of them do the exact same thing as OP. The page never loads and the PC’s fans start getting loud. This needs to be fixed ASAP.
This now appears to have been fixed, can get onto the S&D app and use it as normal.