Hi there everyone,
We’ve been experiencing issues on our store for a few days now where the error message “Server error” is displaying once we have created to save a new product.
Does anyone know what this is due to?
Thanks,
Tin.
Topic summary
Merchants are experiencing persistent “Server Error” messages when creating, duplicating, saving, or updating products in Shopify. The issue has recurred sporadically since late 2020, with reports continuing through 2024.
Primary Issues:
- Errors occur when saving new products, particularly when adding images
- Problems also affect duplicating products, deleting items, and updating existing listings
- Some users report losing hours of work when errors cause page refreshes
Shopify’s Response:
- Support representatives consistently attribute issues to temporary outages that have been “resolved”
- Standard troubleshooting recommendations include:
- Clearing browser cookies and cache
- Trying different browsers (Chrome, Firefox, Safari)
- Using incognito/private browsing mode
- Refreshing the browser
- For persistent issues, users are directed to contact live support through the Help Center
Community Workaround:
- One user suggests filling in all product details except images, saving the product, exiting completely, then re-opening to add images
- Copying product descriptions to a text file before saving to prevent data loss
Current Status:
The issue remains unresolved for some users as of 2024, with recent reports of wasted work time and inability to update prices or images. Frustration centers on the recurring nature of the problem and lack of permanent solution.
3 Likes
Hey, @tin1 .
Elias here with Shopify Support. Thank you for reaching out!
There was an issue, which started a few days ago, where creating a product with images was leading to an error. However, our developers have implemented a fix for this.
With that said, is the issue still persisting on your end? If so, does clearing the cookies and caches for your browser help resolve the issue?
1 Like
Hi there,
this problem is still existing, and it is terrible to work like that, taking away precious time. It happens when creating a new product but also when duplicating a product. We have on top of that encountered errors when deleting a product each time.
All these little errors created a massive waste of time and really disturbs the work flow!
When will this finally be fixed please?
Thank you.
4 Likes
Hey, @Beetle .
Sorry to hear that you’re still running into these errors. When this thread started back in late October, there was a known issue and our developers have resolved it since. However, If you’re still running into this problem, can you confirm if these issues persist after clearing your browser’s cookies and caches?
If the issue persists, I’d be happy to loop in our Technical team and take a closer look at your account. I’ll also need to gather a bit more information for the troubleshooting - Can you confirm which device(s) and browser(s) you’re using? Also, can you share an example (ie. screenshot/recording) of the errors when creating, duplicating, or deleting a product?
I am having this same exact issue in April 2021. Have reached out to and spent a long time on the phone with support about it with no fix. I can’t clear my history and cache every single time I load a product. This is super frustrating and like OP said, so time consuming.
Any updates to this issue? Using google chrome on brand new Microsoft surface laptop.
4 Likes
Hey, @Kaymhatch .
Welcome to the thread!
I’ve taken a look at our status page and I’m not seeing any reported issues with the admin or with creating products. While I can understand that having to clear the cache every single time is not a solution; however, there could be other factors that could be leading to the problem. In order to identify where the issue might be coming from, we can try isolating the issue. Can you confirm if the issue persists using different browsers? Or, does the issue persist on other devices?
If the issue is only happening on one device or one browser, then it’s possibly a localized issue. For localized issues, I’d recommend clearing the cookies and caches as well as resetting your Chrome settings to default to see if the issue can be resolved. However, if the issue is persisting across different devices, then this is something that our Technical team will need to take a look at. Though we’re unable to provide account-specific support on the Community Forums, as we aren’t able to authenticate merchant accounts. However, our Support team would be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request.
I hope this points you in the right direction to get help for this issue. If you have any other questions on this topic, don’t hesitate to let me know!
1 Like
im also experiencing this error when i click on product review app when attempting to add to my shop
Hey, @iansabeautie .
Thank you for joining the thread!
I’ve tested the Product Review app in my test store and I didn’t encounter any errors during the installation process. Does the issue persist after clearing your browser’s caches? Or, can you check if the issue persists on a different browser or device?
If the issue persists across different browsers or devices, then this is something that our Technical team will need to take a look at. Though I’m unable to take a closer look at your account, as we’re unable to authenticate merchant accounts over the Community Forums. However, our Support team would be happy to continue assisting you through live chat, email, or callback. To create a support request, please visit the Shopify Help Center and log in to your account.
I hope this points you in the right direction to get help with Product Reviews. If you have any other questions, simply get back to me here!
This “server error” issue has been plaguing us for the last two weeks. I have to close the draft completely and re-open it from the draftlist which is causing major problems and frustrations while building orders with our customers. Quite frankly, it’s embarrassing and is making us look unprofessional. Is there any light at the end of this tunnel?
Hey, @BrianFC .
Thank you for joining the thread!
Sorry to hear that you’ve been dealing with this issue for the last two weeks. Our developers have rolled out a fix for this issue and the issue has been reported as resolved. However, to make sure that your browser receives the fix, you may need to clear your browser’s cookies and caches. Just to confirm, did you get a chance to clear your browser’s caches? Also, does this issue persist on any other browsers or devices?
If the issue persists, then it looks like we’ll need to take a closer look at your account in order to resolve this issue. While I’m not able to provide account-specific support via the Shopify Community, as we aren’t able to authenticate merchant accounts this way. Nevertheless, our Support team would be happy to continue assisting you through live chat, email, or callback. To create a support request, please visit the Shopify Help Center and log in to your account.
I’d love to know if our Support team can help you get to the bottom of this issue. Let me know!
Hello. This server error continues to be an issue as I am unable to save my product description.
1 Like
The issue you’re seeing was likely connected to the outage we had earlier today. Are you still experiencing this issue? If yes, then please reach out to Shopify Support for further assistance.
We’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
Hi there,
Am uploading and updating all my images and product description. It was fine all morning. But just started to have “server error”. Already tried on different browsers, clean the browser cache. But all that didn’t manage to help. Could you please advice?
1 Like
Am facing the same issue for the last hour. Is it something you are fixing soon?
I just had the same problem when working in chrome, so I switched to firefox and no more problems
I had the same problem in wordpress when working in chrome, it just is a really lousy browser for work.
@pernielsen @Loulla @laddyfirst
Thank you for flagging this issue. I checked our recent outages and can confirm that we did see an issue where some store owners were seeing a “Server Error” error appear when working in the admin. The issue has since been resolved. If you’re still experiencing the issue then please try refreshing your browser, or trying Google Chrome Incognito mode.
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Thank you. Yes the problem was resolved.
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I’m just encountering it, brand new to Shopify today, have spent the last couple of hours trying to add my first product!
I’m using Firefox on a Macbook Pro.
This, coupled with a slow internet connection, is incredibly frustrating
Thank you for letting me know. If the issue persists, then it may be a locally ended issue. Trying a different browser could work; however, if not, then I’d recommend contacting Shopify Support for further assistance. You can contact support by logging into the Help Center, searching your question/issue, then clicking “contact support” at the bottom of the page that displays the search results.
Hi,
I am also experiencing this issue.. I am trying to update some older products and create new ones and I get “server error” on all accounts. Super frustrating, how can I stock the store?
Using Google Chrome in Incognito Mode on a MacBook Pro! - I wanted to use safari but I was getting an error that Shopify is incompatible with my version of Safari even though I am up to date.
*edit: refreshing the browser worked lol
1 Like