Shopify "Server Error" when trying to create and save new products

Shopify Discussion

Topic summary

Merchants are experiencing persistent “Server Error” messages when creating, duplicating, saving, or updating products in Shopify. The issue has recurred sporadically since late 2020, with reports continuing through 2024.

Primary Issues:

  • Errors occur when saving new products, particularly when adding images
  • Problems also affect duplicating products, deleting items, and updating existing listings
  • Some users report losing hours of work when errors cause page refreshes

Shopify’s Response:

  • Support representatives consistently attribute issues to temporary outages that have been “resolved”
  • Standard troubleshooting recommendations include:
    • Clearing browser cookies and cache
    • Trying different browsers (Chrome, Firefox, Safari)
    • Using incognito/private browsing mode
    • Refreshing the browser
  • For persistent issues, users are directed to contact live support through the Help Center

Community Workaround:

  • One user suggests filling in all product details except images, saving the product, exiting completely, then re-opening to add images
  • Copying product descriptions to a text file before saving to prevent data loss

Current Status:
The issue remains unresolved for some users as of 2024, with recent reports of wasted work time and inability to update prices or images. Frustration centers on the recurring nature of the problem and lack of permanent solution.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
3

Hi there,

this problem is still existing, and it is terrible to work like that, taking away precious time. It happens when creating a new product but also when duplicating a product. We have on top of that encountered errors when deleting a product each time.

All these little errors created a massive waste of time and really disturbs the work flow!

When will this finally be fixed please?

Thank you.

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