Shopify "Server Error" when trying to create and save new products

I’m also having this issue at this very moment while trying to put up new product listings.

edit refreshing also worked for me lol. Sucks that I lost my progress and had to start over though.

Hey, @urbnsage & @Avsthetics .

Thank you both for joining the thread!

I’m glad to hear that refreshing the browser resolved the issue. Both, Google Chrome and Safari, along with several others are supported browsers on our platform. If you run into any issues with any of these browsers, then I’d recommend trying to clear the browser’s cookies and caches - for Google Chrome or Safari. However, if an issue continues to persist, then it looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community, our Support team would be happy to continue assisting you through live chat, email, or callback. To get in touch with our Support team, please visit the Shopify Help Center and log in to your account to create a support request.

Aside from the minor issue, how are you guys finding the platform so far?

I have been getting the sever error for hours! I contacted Shopify and spoke to two people and at the end I felt like I was crazy because I was told it was working just fine. So from products I click vendors on the dropdown menu. I scroll through the vendors products and it just ends and I can’t go any further than where I am, even thought there are more products.

Hey, @shoponin .

Thank you for reaching out and bringing this to our attention!

I understand that you’re running into an error when scrolling through the vendors on your storefront. Just to confirm, does this issue happen across different browsers and devices? Does the issue(s) persist after clearing your browser’s cookies and caches?

I think I found a good way around this (I have been having the same issues - even as of April 2022!)

HERE IS MY ADVICE:

When you Create a New Product or Duplicate a Product, Fill in ALL of the Info, But DO NOT Try to Add Any Images.

Once Everything is Filled In (OTHER THAN Product Images), SAVE THE PRODUCT (Click “Save” on the Top Right of Your Screen).

(You can save the product as a “Draft” for now, if desired.)

Now Be Sure to EXIT OUT OF THE PRODUCT!!!

(Just Click On The Left Arrow On The Top of Your Screen, Or Click on Any of the Links in Your Shopify Menu)

Once Saved, simply Go Back Into the product you just created (or duplicated or whatever), and THEN Add the Images!!

So far this is working perfect for me.

It appears that Trying to Add Images BEFORE you Save the Product causes this stupid Server Error (which can end up making you lose all of your progress!)

Also, here is another great tip: Just to be on the safe side, once you have filled in all of the “Product Description”, go into the “HTML View”, and Copy ALL of the data in there, then Paste it into a blank text file.

That way, if you DO happen to have a server error and lose all of your progress, at least you still have the Product Description Information saved (and you can just Paste it back into the product description box when you try to create the product again - just open up the “HTML View” in the product description / Editor, and paste it back in)

You may not have to do the above in “HTML View”, but that is less likely to mess up the formatting of your product description, especially considering how glitchy the product editor is :slightly_smiling_face:

Quick Recap:

When Duplicating or Creating a New Product, Fill in Everything EXCEPT For Product Images (Do NOT Even CLICK on The Spot Where You “Add” Images!!!)

Once Everything EXCEPT For Product Images is Complete, SAVE The Product.

Once Saved, Be Sure to EXIT OUT OF THE PRODUCT.

Once you Have Exited Out of The Product, Simply Go Back Into it Again, and THEN it Will Let You Add Your Images, Without Getting a Server Error.

*NOTE: In The Above Reply, I am talking about the issue with getting a “Server Error” When Trying to Create a New Product or Duplicate a Product, Then Save it.

*NOTE 2: I DO NOT Recommend Refreshing Your Browser to Get Around This (Because You Risk LOSING YOUR PROGRESS / INFORMATION When You Refresh Your Browser!)

I just signed up today to create my Shopify store and after spending quite a bit of time setting up my first product, I received a server error when I tried to save, and the page automatically refreshed.

There was no option to even copy what I had typed out on the page. Everything is just gone.

Horrible first impression.

Hello i got this problem when i tried to verify my domain first it said the payment failed when there was money out of my bank secondly i tried to resend email to verify the domain and it has been saying server error for a lot of time its still not fixed its terrible to do work like that how do i fix it?

Hello, @MansKill .

Thank you for joining the thread and bringing this to our attention.

If the domain purchase failed, then it’s possible that an authentication charge was placed on your credit card/bank but the funds weren’t captured by Shopify. Typically, in these instances, the authentication charge will expire and disappear from your account. Nevertheless, we’d recommend checking with your bank for further details on this process.

With that being said, if you’re still experiencing a server error or you’re unable to purchase the domain, then it looks like we’ll need to access your account in order to resolve the issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request.

I can see that you’re a new member of our Shopify Community! Once you’ve resolved that issue with our live support team, I’d love to hear more about your experience so far and share some resources to help you get started.

Hi, i’m experiencing the same “Server error” issue when trying to add new product. I’ve been trying since yesterday. It’s really annoying. I tried all suggestions here including clearing cache, changing browsers, devices, etc and nothing worked. Same server error message.
I’ve been trying to get in contact with Shopify Support but I’ve been on the waitlist for a while.

I was having a lot of issues with my store yesterday. I think the issue is because shopify just did an update (across ALL stores pretty much), which enabled 1 page check-out.

Hopefully you have better luck today.

Hi, @arcmarktg .

Thank you for joining this thread and bringing this to our attention.

We did experience some service interruptions yesterday as indicated by @Beyblade-Gamer . However, these issues should be resolved now. If you’re still experiencing any issues, then please don’t hesitate to get in touch with us via the Shopify Help Center and we’d be happy to further assist you through live chats.

I noticed that you’re a new member of our Shopify Community! We’d love to hear more about your business and share some resources to help you get started. What kinds of products are you selling? Do you have a marketing plan prepared for your store?

Hi @Elias ,

Yes, I’m a new member! Wasn’t intending to join until I needed SOS due to the server error

Sadly, I’ve been experiencing this error since a few days ago. I just tried adding new product again but still same error. :disappointed_face:

We’re trying to use Shopify to sell our new wearable personal cooler but I can’t even add a product to even start selling. I’ve contacted Shopify support yesterday who said they will look into it… Hopefully it will get resolved soon. Can’t wait to start selling

Hi, @arcmarktg .

Thank you for following up with the additional context.

Since you’ve contacted our live support team, then it’s possible that the agent has determined that the issue will require the assistance of our technical team. However, there’s also some basic troubleshooting steps that you can try out, such as clearing the browser’s caches and cookies or using a different supported browser.

Let me know if either of these suggestions can help resolve the issue, or keep us posted on the support ticket!

Hello there,

so I wanted to get my Shop ready and theres constantly showing up the ,Server Error". Will this ever get fixet? It costs me a lot of time.

Thank you..

Helo,

i wanted to get my shop done and there is constantly showing up the ,server error". Will this ever get fixed because its costs me a lot of time.

thank you..

Hello, @onlineshop123 .

Thank you for joining the thread and sharing the additional context.

It looks like we did experience a service interruption earlier today, and we can confirm that the issue(s) have been resolved now. Just to confirm, are you still experiencing the server errors on your end?

If you are still experiencing this issue, then we may need to access your account in order to resolve the problem. While we’re unable to provide account-specific support via the Shopify Community, we’d be happy to further assist you through live chats. Simply visit the Shopify Help Center and login to your account to create a support request.

If you have any other questions, then please don’t hesitate to let me know.

Yes! I am still having these issues. Here is the message I have been receiving.

Hey, @shoponin .

Thank you for joining the thread and bringing this to our attention.

I understand that you’re experiencing a server error when using House Plant Dropship. Based on the error message displayed in the screenshot, the issue appears to be related to their app and there is a message advising the app developer to check their logs. If you need to get help with a third-party app, then we’d recommend getting in touch with the developer using the contact information found at the bottom of their app’s page or you can also contact them using their online contact form here.

That being said, I’d love to hear more about your business and share some resources to help you get started. What types of products are you selling? Do you have a marketing plan prepared for your store?

Hello, I wanted to install TWINT as payment method and it doesnt work because theres a pop-up that says: App isn’t compatible with your store
TWINT is only compatible with stores that:

  • Sell in any of these currencies: CHF

So I sell in Swizerland and my Store adress is also Swizerland, what is wrong? Can you please help me to solve this problem? Thank you.

Best regards