Thanks for joining the thread and sharing the additional context.
I understand that your store’s location is set to Switzerland. However, it’s worth noting that the store’s currency can be different from the store’s location and, as a result, your store’s currency may not necessarily be set to CHF. Can you check your store’s currency under the Store details settings?
If your store’s currency is not set to CHF and your store hasn’t processed any sales yet, then you can change the store currency directly within the settings. However, if your store has already processed an order, then you will need to contact us through the Shopify Help Center in order to change your store’s currency. From there, we’d be happy to further assist you through live chats.
That being said, if your store’s currency is already set to CHF and you’re still experiencing issues with the third-party app, then we’d recommend getting help with third-party apps from the app developers. Simply reach out to the app developer using the contact information found at the bottom of their app’s page, or by contacting them through their website.
If you have any other questions on this topic, then please don’t hesitate to let me know!
Hello, I have encountered the same problem when making an order. I have opened my account on a different laptop in hopes the draft order will be created but same issue I’m having. I have tried opening it on incognito on a different browser. The issue still persists.
Is there anything to fix it?
If the issue is still occurring across multiple devices and browsers, it would be best to reach out to our live support about the situation. Since we are unable to verify you as the store owner over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics. In this case, you can get in direct contact with our live support by navigating to the Help Center.
Once you arrive at the Help Center, you will need to let the virtual assistant be aware that you would like to Speak to support and you will be connected with a Support Advisor accordingly.
And here we go again. 2024, 4 years since the first post.. Publicly traded company… “Server Error”, hours of work is wasted. im having the same issue. Wasted hours of work with some server error. Folks have you seen not paying shopify and they approach you for payment, and you say we re sorry we are working on the solution. I guess shopify may have reimburse me a few hours of work which I was unable to save [email removed] $150\hr ?
I have been getting Server Error for one week - cannot update prices, or changes images. This is a Shopify error and not on my end. Who do I reach out for help?