Shopify set up a direct debit on my wise account

Payments + Shipping & Fulfilment

Topic summary

Main issue: A merchant noticed a direct debit appearing on their Wise account and questioned why, since PayPal was added as the billing method. Support clarified that Shopify subscription charges only use the payment method set under Settings > Billing; eligible options vary by location (credit/co-branded debit, Shopify Balance, PayPal), and ACH debits are only supported for U.S. stores on Shopify Plus. The billing concern was resolved.

Follow-up topics:

  • Ads performance: After two weeks of Google Ads, the site reports ~200 daily impressions, ~10 clicks, and ~$2.35 cost, but no purchases yet. Support advised patience and shared a guide with ecommerce ad examples to optimize campaigns (link provided).
  • Theme selection: All themes in the Shopify Theme Store aim for easy navigation and conversions; no specific Amazon-like theme was recommended. Support asked for desired features to refine suggestions (link provided).
  • Logo sizing: Guidance given to adjust logo size in the theme editor (Online Store > Themes > Customize), typically within the Header/Heading section.

Status: Billing issue closed; marketing/theme questions ongoing without a definitive resolution.

Summarized with AI on January 8. AI used: gpt-5.
2

Hi, Khurram!

Your Shopify subscription can only be charged to the payment method on file under Settings > Billing. Depending on your location, you may be able to pay for your Shopify subscription using a credit card or co-branded debit card, Shopify Balance, or PayPal. ACH debits are only supported for stores in the United States on the Shopify Plus plan.

Have you received any emails from Shopify regarding the charges you noticed on your Wise account?