Not sure if I’m missing something, as I’m still pretty new to shipping. I’ve searched threads, forums, and all over Shopify and I cannot find where to see or add tracking numbers for fulfilled orders. I read the article Shopify provides for how to add tracking numbers after the order is fulfilled - which I shouldn’t have to do. To my understanding, using Shopify Shipping was supposed to automatically add tracking numbers for me. Anyways, this article states to add the tracking number in the “fulfilled” section, but there is no option or box to add a tracking number to.
Do my customers really have to download an app just to be able to see where their package is? Is there really no way for me to have access to their tracking number so I can see the status of their order? How do I know they are even getting a tracking number if I can’t see it?
Can you add a .xml to your order page’s URL (i.e “/admin/orders/36913032721312.xml”), use CTRL-F, search for “tracking”, and let me know what you see? There should be a field similar to “”
After that, you can choose to manually ship the order and the ‘add tracking number’ button should appear.
If you still wish to use the Shopify Shipping label you have purchased, you can ship the package as usual. The tracking number will be added to the order automatically.
Yes, I have already purchased the label with Shopify Shipping and would like to continue to use Shopify Shipping. But where do I find the tracking number if it added it automatically? I can’t find this info anywhere - so I assumed there wasn’t one. A customer is asking and I can’t provide him with one.
With support for 1,500+ carriers, Parcel Panel automatically syncs tracking information directly from the carriers for you. Parcel Panel lets you and your customers receive instant, automated updates on every order status. Also, you can customize a “track my order” entrance on your website menu so your customer can track their orders anytime they want. Plus, you’ll have a clear order management dashboard with all shipping details in one place after fulfillment.
I’d first check whether the tracking number is actually being added to the fulfillment in Shopify. If it’s missing there, customers usually won’t get a useful tracking experience from Shopify’s default notifications.
Once the tracking number is in place, it helps to give customers a self-serve tracking page so they don’t need to contact support every time.
Ann from the BestTrack team here. BestTrack can send automatic tracking emails and give customers a branded order lookup page.
The free plan covers 300 tracked orders/month, and the paid plan also lets you use custom HTML email templates if you want the emails to match your store better.
