Hi @SneakerDan ,
Thank you for reaching out to the Community. I’m happy to provide some assistance with this request, to ensure it gets resolved. To confirm I’m fully understanding, are you receiving an error when attempting to connect with us?
When it comes to account specific inquiries like this one, you will want to connect with us directly. This will allow for our advisor team to take a closer look as we don’t have access to any account specific information through the Community. They will also be able to share more information with you regarding your payouts and how to proceed.
To connect with us, you can:
- Head over to our Contact Page.
- Enter ‘Can’t log in’ into the chat box.
- Select the ‘I still need help’ option
- Select the ‘Account Support’ prompt to view our available support options.
Please let me know if you have any questions or concerns.