SHOPIFY SITE IS DOWN HAS NOT EVEN LAUNCHED

Technical Q&A
1

This was on Monday and was escalated, but we have heard nothing.

We chose Shopify over Woo because we heard great things and now are wondering if we made the right choice…

We had the site ready to go, created it on shopify platform, went to go live and then this.

02:09 Hello, my shop is down with the error “x.com is currently unavailable.” The It is not clear to me what steps to take or when this will be resolved.

02:09 System: An agent has joined the chat

02:09 Marlon (Support Advisor): Thank you for reaching out to shopify! My name is Marlon and i’ll be you’re shopify support advisor.

02:09 Marlon (Support Advisor): I would be happy to look into this for you!, Please allow me 3 to 5 minutes to pull up your account so we can have this sorted out.

02:14 Thank you

02:20 Marlon (Support Advisor): Thanks for waiting. We know how important it is for you to get back on your store and rest assured that we will be doing everything to have his fixed. For us to do that, I’m going to endorse you to our specialists that will be contacting you via email to have this sorted out since i dont have the necessary tools to gain access to the account and have this fixed. Is the x@gmail.com a good email to contact you buy our specialists?

02:22 : Yes, thank you

02:24 Marlon (Support Advisor): You are very much welcome! Rest assured that our specialists are going to have this resolved. You have a good one and thank you for reaching out to Shopify.

02:25 Much appreciated. Thank you, Marlon

02:25 Marlon (Support Advisor): Bye for now

2

Hi, @MINAS .

I’m just double checking if you’ve since heard back from our team regarding the status of your store?

As much as we’d like to help here via the Community Forums, we don’t have access to accounts or support tickets from our end, due to security and privacy reasons. So if your ticket has been escalated to one of our specialist teams, you can rest assured that your ticket is being handled by the most appropriate team that’ll continue assisting you in this matter.

I’d like to mention that it’s also possible that the particular team handling your case is experiencing a larger amount of requests than usual, which has resulted in an extended wait time for our merchants. I know it can be frustrating to wait, but rest assured that our team will reply to support tickets as quickly as they can.

In the meantime, I’ll leave our Forum post here with more information about the potential reasons for a store closure on our platform.