Shopify still charging for inactive account 3rd party app

Shopify Discussion

Topic summary

A user is experiencing ongoing charges from Shopify despite deactivating their store, which was created through the third-party app Auto DS.

Current situation:

  • Store and Auto DS account have been deactivated
  • Shopify continues to bill the user
  • Auto DS confirmed everything is inactive on their end and directed the user to contact Shopify

Issue:

  • User is unable to reach appropriate Shopify support through chat
  • The billing problem remains unresolved and requires urgent attention

The user is seeking help to stop the charges and properly resolve the account status with Shopify.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

I started a shopify store through a 3rd party app Auto DS. I deactivated my auto DS/shopify store, but shopify is still charging me. I contacted auto ds and they stated everything is inactive and to reach out to shopify. The chat support does not help me get to a contact support. I need this resolved asap.