July 2024, my shopify account was terminated with over 40k in funds. It was set to be released November 14th, 15 days ago.. As you can see, they’re over 2 weeks LATE.
I have been ignored for several months now and especially during this time frame. This issue is MAJOR.
UPDATE: They emailed and said my payouts will resume as of 2 days ago. Yesterday, I received a deposit of $300.. if this is from my locked account- I am LIVID. 40k compared to $300, I’m sueing big time now. I keep telling them, before my account was locked, I took VIDEOS and SCREENSHOTs of my entire account. Balance, orders, high risk payments, reserved funds, chargebacks, EVERYTHING. I have copies of alllll
emails ever exchanged with shopify and I have copied down all names of associates I have spoken to. I do not PLAY about my mf money. I know for a fact what I had, and didn’t have. And if Shopify is reading this comment, I have sent an email as of 10-15 minutes ago. And I need an URGENT reply before this situation escalates more than it already has. If I do not receive a timely reply.. please expect to hear from my lawyer. Note: I am not the only one on the case. Me and several other shopify uses who have had their funds “stolen” by Shopify are on the case too.
Document everything, including screenshots, emails, and proof of payment. Now that partial payouts are rolling out, keep track of every transaction and note inconsistencies. Arrange all your proof in order of time to take any legal action. Possibly hire a payments or e-commerce lawyer with experience in platform fund hold disputes to evaluate next steps and formal claims.