Shopify Store accepted iDeal payment, but disabled this payment process instantaneously

Payments + Shipping & Fulfilment
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Topic summary

A merchant received an iDeal payment from a Netherlands-based customer despite not having this payment method intentionally configured. Key issues:

The Problem:

  • Order shows “payment processing” status for several hours
  • Shopify sent simultaneous emails disabling both iDeal and Bancontact payment methods
  • Unclear how customer accessed iDeal if it wasn’t properly set up

Current Status:

  • Payment remains in processing state
  • Merchant uncertain whether transaction will complete given the instant disablement
  • No resolution yet on why the payment method was available then immediately disabled

Suggested Solutions:

  • Contact Shopify support directly through Help Center AI chat to investigate payment status
  • Alternative suggestion to use third-party “Shopify Stripe Checkout” app

The discussion remains open with no definitive answer about whether the payment will process successfully or why this configuration issue occurred.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

hello,

A Customer on my store just placed an order and paid with iDeal Payment Process (they are base in Netherlands).

I dont think this was set up on my store as the payment options were the standardised options.

However, payment was made and now the payment status is payment processing:

Screenshot 2024-07-20 at 13.07.58.png
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At the same time of this transaction went through, i received two emails from Shopify saying that Bancontact and iDeal was disabled:

Screenshot 2024-07-20 at 13.09.11.png
Screenshot 2024-07-20 at 13.09.11.png1472Ă—512 28.3 KB

Screenshot 2024-07-20 at 13.09.24.png
Screenshot 2024-07-20 at 13.09.24.png1464Ă—494 29.3 KB

They payment has now been processing for a few hours - but i am unsure if this will go through as iDeal wasnt set up and prior and was instantly disabled. Even if this is the case, how were the customer able to pay with iDeal?

Or am i overthinking this and it will process soon?

Many thanks

8 Likes
2

Hi @voicebox88 !

It would be best to reach out to Shopify support team directly so, they can further check the status of your customer’s payments on their end if possible. You can reach out to them by going through their Shopify Help Center and enter your concern on AI chat box, respond to it until the “I still need help” or “chat with a support advisor” option appear.

3

For a better solution, use the third party “Shopify Stripe Checkout”.

10 Likes